Contact Us

We are happy to answer any questions you have about our books, e-books and lessons. We normally get back to you within 24 hours during the week, but if you e-mail us during the weekend, please understand that you’ll hear from us on Monday, when our office hours resume. Thank you!

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  • kacsaleves

    Dear TTMIK,

    I am writing you inconnection with the order I have placed on the 23rd of January (#MKS376037).

    The package has arrived, but the vat invoice didn’t, eventhough I have put in the company name at the billing information.

    Is there a way for me to get the invoice?

    Best regards,
    Sára Szörényi

    • kacsaleves

      I thought this would send it to you instead of commenting. I guess the contact us is not working at the moment, it only shows [contact-form-7 id=”18156″ title=”Contact Us”].
      I can’t even delete it. Please help me out upon reading it.

  • 영화 김 young-hwa kim

    이분들을 위해 도움드릴 방법은 없나요? 경남북 사투리(20년 살았으니까)에서 서울말(그래도 가족 뺴고는 사회생활은 15째 쓰니까)도 가능한데요. 뭐 어떻게 지원하는지 몰라서요. yhkimturk@지메일입니다. (스팸방지를 위해 끝 메일주소만 변경합니다)

  • Kinsasha Lundy

    안녕하심니까? I was wondering about the differences between 의견과 봅시과 이야기하다 is. Please answer when you can. Thank you for your hard work in teaching all of us Korean ~~

  • Miss thao

    I am just wondering if it’s possible to get free shipping if we buy a certain amount of price. I really want to buy the books but shipping end up costing half of the book.

  • Felipe

    The lesson 11 on level 2 is not working.

  • Lewis Horwood

    The link for level 3 lesson 1 is not working.

  • Miriam Barattoni
    The link to the video is not available in Italy. 감사합니다!!

  • Kelly Gothra

    Why does it cost $20.00 dollars to ship 1 book to the US? That is almost the price of the book!!!! Makes one wonder if it is even worth ordering.

  • Jhonez Daniel Chua

    is it possible to have a free shipping

  • Campbell Burrowes

    Hi there – I sent a FB message last Sunday (30th April), then followed up via both FB and email on Tuesday 2nd May, and then ended up placing my order on Thursday (4th May) and followed up with the same outstanding question.
    To date I still have had no reply (which I was hoping to get answered prior to my order shipping – as I wanted to add some additional books).
    On top of that, assuming my order has shipped (?) – I still don’t have my tracking number even though I replied to the official order email. As I’ve ordered the 19 book bundle this is worth quite a lot of money and I would like to track it’s progress
    It’s as if all my queries have fallen into a black hole…is there anyone working there in your customer services team?? 🙁

  • areeba tanveer

    I really want to order TTMIK Textbook+Workbook level 1 but can’t as my country ‘Pakistan” is not on the country list. Please do something about it. Thank you.

  • yuling

    I bought all 19 books a week ago and they still haven’t arrived, I also don’t know where my “tracking code” is even though it’s available. I just wanted to know if you had any idea when it will arrive, I live in Britain and I understand it might take a while but I paid an extra £80 for “3-5 day shipping” and it’s still not here- I ordered on the 6 May BST (at around 2am 7 May KST) and either way it’s been over 5 days.

    • Sara

      Hello! I have the same problem as you… i ordered the 19 books too.. do you have a shipment number?? Because i don’t and i don’t know where can i track my order..

    • James Gibson

      I have also had the same issue. Ordered 6 days ago and haven’t received a single piece of information with regards to a dispatch or tracking number. I messaged them on Facebook (through the contact section on their site) and received no reply within 48 hours. I e-mailed the above address and have also not received a reply. Getting kind of ridiculous now. I’m not expecting it to be delivered so quickly, but when we pay for express shipping and it promises a tracking number at least deliver on that. It seems like our orders are in limbo.

  • Iman Ha

    Hi, i placed an order 2 1/2 month ago and the books still did not arrive. I also wrote an email 2 weeks ago but i did not get an answer!!!!!!

  • pinchen

    Hi!! I like this web so much! You guys really do a big help for people who wants to learn korean! I would like to ask, is there more 100% korean dialogue in each level? Cause I just see one dialogue in each level. or where can I find other dialogue? Thanks a lot!!!